Shawn Smith is an experienced professional currently serving as a Debt Consultant at HM Revenue & Customs since July 2024 and as a Customer Support Representative for Intrum since September 2023. In the role at Intrum, Shawn manages car finance accounts for Northridge Finance, focusing on account administration and customer communication while adhering to regulatory standards. Previously, Shawn worked as a Fibre Case Manager at Openreach from October 2010 to January 2023, overseeing the delivery of Second Line Fibre services and enhancing customer satisfaction through process evaluation. Earlier experience includes roles as an Inbound Sales Advisor and Residential Sales & Billing Advisor at BT Group from October 1999 to June 2010, where Shawn collaborated with teams to resolve complex customer issues and improve engagement. Educational background includes studies at Lambeth College and South London College.
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