Stephen Mosses

Stephen Mosses is a Senior Partner Manager at Intrum, responsible for managing specialist external partners within the recoveries space. With over 25 years of experience in the Credit and Collections, Customer Service, and Contact Industry, Stephen has held leadership roles at notable organizations, including Barclays Bank, where they led the secured collections and recoveries department, and Irwin Mitchell LLP, where they managed debt recovery operations. Their expertise includes relationship management, process improvement, and the development of technology solutions to enhance customer engagement and service delivery. Stephen is passionate about people development and has actively worked to build strong teams and improve operational efficiency throughout their career.