Thomas Marsan has extensive experience in operational and management roles within the customer service and recovery sectors. Currently at Intrum since 2016, Thomas serves as Responsable Back & Front Office, focusing on transactional activities, operational coordination, and process structuring. Previous roles at Ajilon Sales & Marketing involved managing a profit center with significant responsibility for restructuring and service quality. Thomas's background includes project management and consulting roles supporting the transformation of consumer services at Groupe SEB, alongside experience in telemarketing and multilinguistic front office management. Thomas holds a Licentiate degree in Customer Service Management from Université Claude Bernard Lyon 1.
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