Mark Renfro is a Chief Architect specializing in contact center solutions at McAfee, where they have been since 2010. With extensive expertise in architecting, designing, and implementing global call center solutions, Mark has held various leadership roles, including Director of Software Engineering at Intervoice and Sr. Manager at DSC. Their background encompasses a wide range of technical skills and a comprehensive understanding of the contact center industry. Mark is recognized as a subject matter expert in several key technologies, including IPT, UCM, and IVR.
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