Bob Masuda

Bob Masuda possesses extensive experience in customer success and account management, with a career spanning over two decades. Notable roles include positions at Acxiom, where Masuda guided clients in email campaign integration, and at Quotient Technology Inc., where oversight of a team managing major accounts included Procter & Gamble and Nestle. At HackerRank, Masuda led customer success efforts, driving engagement and satisfaction while coaching team members for professional development. Currently serving as Director of Customer Success at Litmos, Masuda combines a background in economics from UC Irvine with a proven track record of optimizing customer experiences and enhancing operational effectiveness across organizations.