Daniel Thrall is an accomplished professional with extensive experience in customer experience and quality management, currently serving as Group Manager of Customer Experience at Intuit since February 2016. In this role, Daniel leads the development of personalized outreach strategies for TurboTax, resulting in significant revenue increases and improved customer satisfaction. Previous positions include Group Manager of Quality of Service and Senior Manager of Care Quality Assurance at TurboTax, where Daniel implemented data-driven quality evaluations and speech analytics programs. Prior to Intuit, Daniel held various leadership roles at PowerSchool Group LLC, focusing on customer care strategy and efficiency improvements. Daniel's educational background includes a Master's in Business Administration from the University of Arizona and a Master's in Teaching from The Evergreen State College.
This person is not in any teams
This person is not in any offices