Farhan Ramji is an experienced professional in customer service and technical support with a strong background in telecommunications and IT services. Currently serving as a Senior Agent Team Lead at Intuit Canada since September 2016, Farhan excels in providing customer assistance, resolving complaints, and delivering technical solutions. Concurrently, Farhan holds the position of Senior Agent Team Lead in the Retention department at Rogers Communications since March 2022, where responsibilities include managing customer loyalty efforts and team dynamics. Prior experience includes serving as a Service Desk Analyst at Wipro Limited Canada, where Farhan resolved technical issues and ensured adherence to service standards, and as a Computer Technician at Ramsey's Computer Repairs, specializing in computer repair and data recovery. Farhan holds a Certificate in Computer Network Administration from the Northern Alberta Institute of Technology, completed in 2017.
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