Nick J. is a seasoned product leader with substantial experience in workforce technology and business data analytics. At American Red Cross from January 2013 to December 2015, Nick J. served as Workforce Technology Manager, supporting a multi-site contact center and managing various technologies including Interaction Dialer and Oracle CRM. Prior experience as Workforce Manager at IGS Energy involved overseeing a large customer service and sales department and forecasting contact center technology needs. Currently, since November 2024, Nick J. holds the position of Sr. Manager, Business Data Analytics at Intuit, where extensive expertise in AI/ML and data science has been applied to enhance customer experiences across large-scale platforms. Academic credentials include a Product Manager Certificate from Product School in 2021 and a Bachelor’s degree in Political Science from The Ohio State University, attained in 2009.
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