Daniel Castro is a seasoned professional with over 17 years of experience in the high-tech industry, currently serving as the Manager for Latin America, Middle East, Asia Pacific, and Africa in Indirect Field Service at Intuitive Surgical. They manage a team of 20 Field Service Engineers across 9 countries and are dedicated to providing superior customer service. Previously, they held roles as a Field Service Engineer and as a Spanish Analytical Linguist for Immigration and Customs Enforcement, showcasing a diverse skill set ranging from technical support to linguistic analysis. Daniel's educational background includes a Bachelor of Science in Business Administration and Management from San Diego State University and an Associate of Science in the same field from Orange Coast College. An active runner and traveler, they have visited 30 countries and earned multiple awards throughout their career, including two-time Field Service Engineer of the Year.
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