John Carroll

John Carroll is an experienced professional with a background in IT service management and customer support. Currently serving as Service Control Manager at Intuity Technologies since January 2002, John is focused on implementing the ITIL Framework with an emphasis on Service Request Management and Change Management. Previously held roles include Customer Application Support Manager and positions in customer support and training. Prior experience includes advertising and design at ICE Cool, sales management at ICE Computer Services Ltd, field sales at ITG, and sales merchandising at Irish Distillers Pernod Ricard. John holds a Bachelor of Commerce degree from the University of Galway, completed in 1994.