Michael Gonzalez possesses extensive experience in operations management, specializing in support services within high-pressure environments. Currently serving as the Head of Support Services at InvestCloud, Inc. since December 2015, Michael oversees a 24/7 Support Center catering to both internal and external clients, ensuring smooth day-to-day operations and managing client communications, particularly for sensitive accounts. Michael has a proven track record in mentoring junior staff and optimizing support functions through automation. Previously, roles at Watson Clinic and SunGard included supervising computer operations and managing significant platform migration projects, emphasizing operational efficiencies and compliance with control standards. Michael holds a degree from the School of Visual Arts.
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