Muhammad Ali possesses extensive experience in customer support and technology management, currently serving as an Operator at Invisible Technologies Inc. since September 2021, focusing on Salesforce CRM management and quality assurance. Previously, Muhammad Ali held the position of Team Lead Customer Support at Mindbridge from September 2020 to January 2023, managing a team of over 40 agents and ensuring high-quality communication standards. Additional roles at Mindbridge included Quality Assurance Auditor and Customer Support Specialist, showcasing strong analytical and mentoring skills. Prior experience further includes operational roles at Citycool as an Operation and Maintenance Engineer, and technical positions as a Drive Test Engineer at Ranop Solutions Pvt Ltd and a NOC Engineer at VITAL TECH. Muhammad Ali's educational background includes a BS in Telecommunications Engineering and a Bachelor of Science in Computer Systems Networking and Telecommunications.
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