Rob Wood is the Senior Director of IT Operations and Applications at InvoiceCloud, a role they commenced in 2024 after transitioning from EngageSmart, where they served as the Director of Modern Desktop Services from 2021 to 2024. With a strong background in IT infrastructure management, Rob has led Desktop Engineering and Service Desk teams, implemented SOX controls, and centralized authentication for numerous applications. Prior to their tenure at EngageSmart, Rob worked at Carbonite, advancing from a Tier III Technical Support role to a ServiceDesk Administrator. Throughout their career, they have consistently demonstrated expertise in optimizing IT operations and improving service efficiency.
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