Fernanda Madail

Fernanda Madail has a solid background in customer support, having held positions at Involves from November 2023 to July 2025, where responsibilities included providing customer support and monitoring service channels. Prior experience at Melhor Envio from June 2019 to June 2023 involved assisting customers through chat and facilitating phone support when necessary. Fernanda's education includes a Technical Course in Customer Success from SENAI/SC and ongoing studies in Data Processing at Ada Tech, alongside various professional development courses in JavaScript, Consumer Behavior, and Database Management from notable institutions. Fernanda is currently pursuing a degree in Systems Analysis and Development at Senac RS and a course in Cloud Computing Foundations from AWS Academy.