Gabriela Nardini is a seasoned Customer Success professional with over 5 years of experience in strategic client management within SaaS companies, focusing on a high touch model. Previously, they contributed to the digital transformation at Yungas by managing a portfolio of 16 networks and 1,475 franchises, ensuring successful onboarding and ongoing support. Gabriela also held various leadership roles at Ação Júnior, where they oversaw sales processes and executed consulting projects for small businesses. Currently, they are a Senior Key Account Customer Success Manager at Involves, where they emphasize client retention and growth through strategic initiatives and collaboration. Gabriela earned a degree in Business/Commerce from Universidade Federal de Santa Catarina in 2021.
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