Miranda Etchison is a seasoned professional with extensive experience in operations analysis, project management, and client services, currently serving as a Senior Operations Analyst at ION since July 2017. Miranda has led cross-functional initiatives to enhance operational efficiency, achieving a 30% improvement in escalation management and reporting accuracy. As the Voice of the Customer Program Manager, significant contributions included launching a program that improved customer satisfaction by 20%. In previous roles, Miranda successfully managed product integrations for Fortune 100 clients and played a key role in customer-centric programs, benefiting a user base of over 14,000. Prior experience with the US Army Corps of Engineers involved maintaining quality assurance for paint samples and contributing to collaborative research efforts. Miranda holds a Bachelor of Science in Engineering Physics from the University of Illinois Urbana-Champaign.
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