Paul L.

Paul L. has worked in various roles since 2010. From 2010 to 2014, they completed data entry, transcription and web design tasks for various companies, working with tight deadlines including 24 hour rush tasks. From 2014 to 2022, they worked as a Senior Technical Support Engineer at Real Geeks, helping to shape and influence the support team as the first support hire of the start-up. Paul owned the process for mapping and maintaining real estate property data provided in RETS, FTP, and Web API feeds for 500+ MLS Real Estate boards with Python, Django and MongoDB. Paul also troubleshooted data issues, debugging with Bash scripts and complex MongoDB queries. Since 2022, they have been working as a DevOps Support Engineer at Ionic, resolving tickets for technical support requests related to building, packaging and deploying applications. Paul also debugs customer issues involving multiple platforms such as web, Android, and iOS, and creating reproducible test cases for the engineering team. Paul coordinates with the engineering team on resolving issues and escalating as necessary by communicating client business impact.

Paul L. attended the University of Hawaii at Manoa, where they obtained an Associate of Arts - AA in 2010.