IP Integration
Andy Scopes has a strong background in operations and customer services. Andy most recently served as the Chief Operating Officer at IP Integration since December 2020. Prior to that, they were the Vice President Group Operations at Sabio from July 2019 to July 2020. Before that, they held the role of SVP Customer Services EMEA at Verint-Systems from June 2011 to June 2019. Andy also has experience as the Managed Services Director at Datapoint from October 2009 to June 2011 and as the Service Director, UK and Ireland at Avaya from January 2006 to December 2008. Additionally, they have worked in various roles at Dell, 3Com, and Compaq Computer, where they gained expertise in services management and customer support.
Andy Scopes has a BSc in Civil Engineering from Cranfield University. Andy also attended the Royal Military Academy Sandhurst and Whitgift School, but no degree or field of study information is available for those institutions.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.