Craig Farley is an AI and Customer Experience Strategist currently leading Solution Consulting at IP Integration, where they leverage over two decades of expertise in contact centres. Previously, they have held roles such as Senior Consultant and Head of Consulting, focusing on workforce optimisation and emerging technologies. Craig has a strong background in implementing innovative technologies and optimising operations to enhance customer engagement, having worked with global brands throughout their career. They earned a BSc with Honours in Customer Contact Planning and Management from Ulster University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices