IP Integration
Ian Nash currently serves as the Product Experience Management specialist at IP Integration, focusing on product management for the ECX Call Centre as a Service application. Previously, Ian held the position of Senior CX/Product Manager at Virgin Media O2, where responsibilities included leading customer experience design and driving the transformation program for next-generation products. Prior roles include Principal CX Product Manager at Vodafone Group, overseeing global service design for smartphone platforms, and Principal CX Design Manager at Nokia, where Ian led consumer experience strategies for flagship smartphone products. Ian's early career features positions in multimedia design and experience design consulting, with notable contributions to early mobile services and e-commerce applications. Ian earned a B.A. (Hons) in Graphic/Media Design from the University of the Arts London.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.