IP Integration
Mark Bound is an experienced technical professional with a strong background in security and engineering. Currently serving as a Technical Architect in Security at IP Integration since October 2019, Mark has previously held roles such as Duty Security Officer/Senior Engineer at Managed Networks from February 2018 to October 2019, and 3rd Line Engineer at the same company prior to that. Mark's earlier experience includes working as a Hosting Engineer at Interoute from June 2015 to February 2018, Deputy Platform Manager at Managed Networks from May 2010 to June 2015, and Technical Applications Specialist at AgfaPhoto from 1999 to 2006.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.