IP Integration
Natalie Walker is a Compliance Standards Manager at IP Integration, where responsibilities include managing ISO27001, ISO9001, and ISO14001 certifications and developing internal compliance training programs. Previously, in the role of Compliance and Operations Manager at the same company, Natalie managed various accreditations and oversaw the Operations team within Platform Solutions. Earlier experience includes serving as Projects and Operations Coordinator at Managed Networks, ensuring IT service transitions for clients, and as Project Office Coordinator at Kroll Ontrack UK, where project management and data security were priorities. Additional roles included receptionist duties at Kroll Ontrack UK and administrative support at the Society of Maritime Industries. Natalie holds a Bsc (Hons) in Psychology from the University of Plymouth.
This person is not in any offices
IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.