Omid Rokhva

Omid Rokhva has a strong background in various roles, starting with their current position as a Level 2 Technical Support Agent at iPacket. Prior to this, they worked at Route as a Quality Assurance Team Lead, where they served as a Scrum master for two engineering teams. Omid also led and designed the analysis to verify the accuracy of 1.2 million tracked orders each month.

Before Route, Omid worked at Entrata as a Background Verification Analyst, where they screened over 120 criminal background checks daily, ensuring compliance with legal parameters. Omid also handled escalated applicant dispute calls and resolved an average of 84 per week. Omid's focus on specialized criminal record investigations required extreme attention to detail and working with multiple court databases.

Omid's previous experience includes working as a Google Account Manager at MarketStar, where they managed and made strategic decisions for over 70 businesses using G-Suite. Omid successfully helped a business upgrade to a G-Suite plan better suited to their needs, resulting in increased revenue. Omid also created detailed call flows for team members, leading to a significant revenue increase.

At AT&T, Omid worked as a Sales Representative, providing training and guidance to new hires who outperformed their peers by at least 17%. Omid achieved the highest gross profit in the Salt Lake district while working part-time and made their location the most profitable in the state for that month. Omid implemented a new system to proactively contact premium service customers before their installation, significantly reducing cancellation rates for the store.

Overall, Omid Rokhva has a diverse work history where they have demonstrated their ability to lead teams, ensure accuracy and compliance, and drive business growth.

Omid Rokhva completed their undergraduate education from 2017 to 2020 at the University of Utah, where they pursued a degree in Business with a focus on Management Information Systems, General. In March 2022, they obtained a Scrum Master Certification from Six Sigma Global Institute.