Rasyid Ngatli

Rasyid Ngatli has a diverse work experience in the field of Information Technology. Rasyid started their career in 2010 as an IT Support Officer at Sunway University, where they handled IT helpdesk inquiries and provided technical support. Rasyid then joined the Royal Bank of Scotland Business as an IT Support Officer, where they continued to support IT helpdesk operations and troubleshoot computer-related issues.

In 2013, Rasyid moved to the Schindler Group as an IT Administrator, responsible for performing IT helpdesk tasks, maintaining IT equipment, and providing technical support for PCs, servers, and network equipment.

Rasyid then joined Tata Consultancy Services as an EUC Administrator, focusing on end-user computing administration. Afterward, Rasyid worked at HCL Technologies as a Lead Onsite Support Services, leading the onsite support team and ensuring smooth IT operations.

In 2018, they joined IYUNO Media Group as a Senior IT Executive, bringing their expertise in IT management and support. Rasyid then became an Information Technology Application Specialist at Dell Technologies in 2019, responsible for handling specific applications.

Currently, Rasyid works at IPC Systems, Inc. as the Information Technology Service Desk Team Lead, taking charge of the service desk team and ensuring IT support is provided effectively.

Overall, Rasyid Ngatli has gained extensive experience in IT support, troubleshooting, and administration throughout their career.

Rasyid Ngatli earned a Bachelor's degree in Computer Software Engineering from Management and Science University Malaysia, completing their studies from 2007 to 2010. Additionally, they obtained the ITIL® v3 Foundation certification from PeopleCert in July 2023.