IPFX
Jackie Diep is an accomplished Chief Operations Officer at IPFX with over 30 years of experience in the technology sector, emphasizing a hands-on approach to operational excellence. Jackie has a comprehensive background that spans multiple regions, including North America, Europe, Asia, and Oceania, and a diverse range of industries. Key roles include Agile Project Director, where Jackie led high-performing project teams, and Unified Productivity Product Manager at IPFX, which is recognized for its innovative unified communication products. Jackie also serves as Principal Consultant at UCFX and Director at Decision Support Consulting International, providing advanced consulting services in Microsoft Unified Communications and enterprise application implementation to various organizations in New Zealand. Furthermore, extensive project management, relationship management, and staff development experience complement Jackie’s deep knowledge of business processes, enterprise software, and structured methodologies.
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IPFX
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IPFX is a leader in Unified Communications and Contact Centre solutions. IPFX integrates with many IP based PBXs including Cisco Unified Communications Manager (Call Manager), NEC, Nortel and we have our own SIP based PBX. Some of the of the key features the IPFX suite provides - Enhanced Voicemail, Reception Console, Contact Centre, Unified communications integration with Outlook and Lotus Notes, Web clients, Mobility clients for Blackberry, Windows Mobile, Nokia Symbian, Microsoft OCS integration, Microsoft Voicemail integration, Fail-over server, Call Recording Server, Call Monitoring, Wall Board live Statistics and many, many more features and modules. We have offices in Auckland, Sydney, United Kingdom, Melbourne, Brisbane, Dubai and now in the United States. We have hundreds of thousands of end users using our products every day.