Sonia Genesse is an experienced Salesforce and ServiceMax Administrator currently employed at IPG Photonics since September 2014, specializing in organization setup, data management, and workflow automation. Prior experience includes roles as an Application Support Specialist at Infor Global Solutions and Fallon Community Health Plan, and a Lead Merchant Certification Analyst at Retail Decisions, where Sonia provided technical support and managed installation tasks related to electronic payment processing. Sonia's technical career also includes positions at Saylent Technologies, RedTail Solutions, and Smart Management, focusing on client support and system analysis. Educational qualifications encompass degrees in Computer Information Systems, Visual Basic Programming, Health Information Technology, and certifications through Trailhead by Salesforce and Roger Williams University.
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