ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities.

Our multi-channel solution includes:
- Voice
- Web Chat
- Email
- SMS

and is full of features such as:
- Dialler
- Call Recording
- IVR 
- Scripting
- Wallboards and Reporting
- CRM integration - Pre-built CTI Adaptor for Salesforce, ZenDesk and ServiceNow, Microsoft Dynamics 365
- Web services integration
- Javascript API

Official Partner of Microsoft



Contact us if you would like to: 
Increase Sales: Outbound dialler increases your agent contact rates by only connecting a call to an agent if there is a person on the other line, removing wait times when calls transfer to voicemail or go unanswered.

Improve Agent Productivity: The Agent Toolbar enables agents to manage a multichannel customer experience, whether a communication is made through Voice, WebChat, Email or SMS.

Achieve a Single View of the Customer: ipSCAPE can be integrated with any CRM to provide a single-screen experience, boosting agent productivity.

Be Flexible and Scalable: ipSCAPE can be accessed anywhere and ensures business continuity. Should one site be compromised, calls can be redirected to another site in minutes. A business can also scale up or down during busy periods as an agent instance can be created easy.

Enable Customer Self-service: IVRs can be easily created and customised enabling customers to self-serve. IVRs can also be integrated with a web-service to create an ‘intelligent’ IVR that can feed customer information such as an account balance. ipSCAPE Pay can also be utilised to take payments in a PCI compliant manner.

Achieve Compliance: Call Recordings, Quality Assurance modules and features such as ‘Play Announcement’ are all included in ipSCAPE 

#ContactCentre #CCaaS 

Call Center

ipSCAPE

ipSCAPE's headquarters in North Sydney, Australia

Fiona Boyd

Sen John

Alison. L.

Simon Daniels

Sanand Gopal

Mandy Mei

The Engineering and Technical Roles team at ipSCAPE is responsible for designing, integrating, and maintaining the cloud-based customer experience solutions. They work collaboratively to ensure seamless functionality across various communication channels such as voice, web chat, email, and SMS, while also focusing on quality assurance and user experience. This team drives innovation by implementing advanced features, enhancing system scalability, and ensuring compliance, all to optimize agent productivity and improve customer satisfaction.

Engineering and Technical Roles

The Sales and Business Development team at ipSCAPE is responsible for driving revenue growth by identifying new business opportunities and cultivating relationships with potential clients. They focus on demonstrating the value of ipSCAPE's advanced customer experience technology, fostering partnerships, and facilitating seamless integrations to enhance customer service operations. This team works collaboratively to educate prospects on the benefits of multi-channel solutions, ultimately aiming to boost client satisfaction and expand ipSCAPE's market presence.

ipSCAPE

Org chart

Teams

Engineering and Technical Roles

Sales and Business Development

Offices

ipSCAPE

Org chart

Teams

Engineering and Technical Roles

Sales and Business Development

Offices

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