Anais R. is a seasoned professional in customer experience and market research with extensive experience across multiple companies. Currently serving as a Customer Experience Specialist at Ipsos since December 2021, Anais focuses on enhancing both customer and employee experiences through quantitative and qualitative analysis. Prior to this, Anais contributed to J.D. Power as part of the Global Research Operations team, developing integrated plans for business growth in Mexico. Anais also held the position of Sr. Coordinator for Customer Experience and Market Research at Alsea, where leadership of a Customer Satisfaction Program was key. Previous roles include Market Research Project Manager at Ipsos, LATAM Account Executive at TERAN\TBWA, and a Junior Account Executive at Diablo Comunicación, complemented by an internship at Televisa. Anais holds a Bachelor's degree in Marketing from Universidad de las Américas Puebla.
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