Chris Chen is a curious researcher and Zen practitioner currently serving as the Executive Director at Ipsos since 2017, where they oversee customer experience management initiatives in China. Previously, Chris held significant roles such as VQS Team Leader at J.D. Power and Associates, where they managed key automotive accounts, and General Manager at Enprecis Group, where they focused on SaaS solutions for the car industry. Chris also built the Customer Experience Management Business Unit from the ground up at Wenjuan.com from 2016 to 2017, and gained valuable market intelligence experience at General Motors in 2006-2007. They earned an MSc in Innovation & Entrepreneurship from HEC Paris between 2016 and 2018.
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