Dima Younis is a seasoned customer success and research leader with over 15 years of experience in strategy, insights, and analytics. Dima has held various roles, including Media Research Director at Ipsos since 2024, and previously served as Market Research Manager at Nielsen and Research & Customer Care Officer at Byblos Bank. In addition to their corporate roles, Dima is the founder of Mental Clarity Lab, where they empower individuals and teams through coaching and CBT. Dima holds a Master's degree in Social Economics from Maastricht University and is currently pursuing a Practitioner Certification in Cognitive Behavioral Therapy.
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