Fiona Thomas is an experienced professional in business development and customer experience (CX) management. Currently serving as a CX Business Development Manager at Ipsos since June 2021, Fiona focuses on guiding clients through their CX journeys and enhancing their engagement strategies, while also contributing to mystery shopping and retail execution management. As Director at Butterfly Business since September 2013, Fiona actively generates new marketing services opportunities. Additionally, Fiona has held roles as an Ambassador for Miindset, advocating for workforce mental health, and as a Business Development Manager at River, where Fiona connected companies with their employees. Previous experience includes serving as a Senior Account Manager at HCA, where new business opportunities were cultivated across various clients, and as a Group Account Partner at Connells, focusing on brand awareness and revenue enhancement.
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