Franco Simonetti Polanco

Franco Simonetti Polanco is an AI and ML expert specializing in data-driven customer experience (CX) program design and analytics for business growth. Currently serving as the CX Advisory Lead at Ipsos, Franco leads consulting projects focused on strategic implementation in various sectors, including finance, energy, and retail. Previously, they held roles such as Key Account Manager at Entrópica S.A. and Research Manager at Ipsos, and have worked as a freelance consultant for notable clients. Franco completed their Electronic Engineering degree at Universidad Tecnológica de Chile, where they were awarded for academic excellence, and holds a certification in Business Analytics from the University of Cambridge, alongside ongoing studies in Machine Learning.