Hazel Anderson

Hazel Anderson is a seasoned professional with comprehensive experience in customer experience and business improvement. Currently serving as Director at Ipsos since July 2021, Hazel leads a Professional Services team focused on addressing blue-chip clients' CX needs and has developed the Voice of the Customer Audit product. Prior to Ipsos, Hazel held positions at Gamma as Associate Director and Digital Project Manager, where responsibilities included managing Customer Portals and driving customer experience enhancements. At Virgin Media, a tenure spanning from January 2012 to December 2019, Hazel advanced from Customer Service Representative to Senior Business Improvement Manager, overseeing various transformational projects and ensuring compliance in customer interactions. Hazel holds a Bachelor of Science degree in Psychology from The University of Manchester.