Sameer Kapoor

Sameer Kapoor is an Associate Director at Ipsos, specializing in customer experience and mystery shopping. With a career that includes leadership roles at American Express and Research Pacific India, Sameer developed expertise in managing large teams and operations, driving business development, and enhancing customer satisfaction through strategic initiatives. Sameer holds a Bachelor of Commerce from Delhi University and a PGDBM in Business Administration from the Institute of Management Technology, Ghaziabad. Their extensive experience in the industry has equipped them with the skills necessary to design impactful customer experiences.