Suzanne Birch

Suzanne Birch is a resourceful and highly organized Senior PPM Scheduler at Ipsum, bringing over 15 years of experience in fast-paced technical and customer-facing environments. Previously, Birch served as a Workforce Planning Analyst at Nasstar, where they successfully reduced escalations by 100% and improved workload distribution. Birch has also held roles at various companies, including BT and Kcom, where they managed incident response and project coordination, demonstrating strong stakeholder communication and technical issue resolution skills. They hold a National BTEC in Performing Arts and further qualifications from Wakefield College.