Gina Requena

Gina Requena is a seasoned professional in customer service management, currently serving as the Sr. Manager of Service Experience at IPSY since September 2018. In this role, Gina drives end-to-end customer satisfaction by leveraging data for insights and establishing key performance indicators for top-tier customer care. Previously, Gina held various positions within IPSY, including Customer Care Manager and Senior Customer Care Supervisor, where significant contributions included leading quality assurance initiatives and enhancing agent performance in collaboration with BPO partners. Gina's extensive experience also encompasses roles at LendingClub, Inditex (Zara USA), Atikshop Boutique, Ulta Beauty, and Nine West Group, supplemented by a Bachelor of Arts in Fashion Merchandising obtained from The Art Institutes.