Kristine S.

Kristine S. has extensive experience in customer service and risk management, with a career spanning over 15 years in various leadership roles. Currently, Kristine serves as the Payments Fraud & Risk Management professional at IPSY since September 2020. Previously, Kristine held the position of Senior Manager for Customer Success at Boxy Charm and served as Senior Service Delivery Manager at TeleTech Philippines for more than 8 years, managing service delivery across multiple industries, including e-commerce and fraud prevention, and consistently exceeding KPI targets. Kristine also worked as a Project Manager at EOII - Voice Calls Inc., overseeing operational synergy and cost management, and as a Training and Development Manager at TESDA, developing training modules and delivering communication training. Kristine is a TESDA-accredited trainer and holds a National Certificate in BPO training and facilitation.