Larry Montoya

Larry Montoya is a seasoned operations manager with extensive experience in the customer service sector, currently serving as a Senior Operations Manager at both IPSY and Boxy Charm since December 2020. Previously, Larry held the position of Contact Center Site Director at Bed Bath & Beyond from 2014 to 2020, where significant achievements included launching and managing large contact centers, reducing attrition by 50%, and improving customer satisfaction metrics. Larry's earlier roles include Client Services Manager at Veritext Legal Solutions and Customer Service Manager at IDT Corporation, demonstrating a strong ability to enhance operational efficiencies and team performance. Larry earned a Bachelor of Arts in Biology and History from Rutgers University in 2011.