TJ Stein is the Head of Customer Care at IPSY, where they currently lead initiatives to enhance customer experience. With 17 years of experience in customer experience roles, they previously served as the Director of Customer Experience at Everlane, transforming the service organization and implementing AI-powered strategies to boost efficiency and reduce costs. They also held significant positions at MeUndies, Mailchimp, Italic, and (mt) Media Temple, where they managed customer support operations and strategic initiatives. TJ earned a BA in Communication from Flagler College.
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