Ben Hansen is an Associate Director of AI Delivery focused on Product Design at IQVIA, where they conduct research and train designers on the importance of user research. With extensive prior experience at IBM, Ben was recognized as an expert in user research and led significant initiatives that improved customer experience across the organization. Ben's educational background includes earning a BS in Computer Information Systems, graduating Summa Cum Laude, and they are currently pursuing a ME in Software Engineering and a BA in Theology and Psychology/Business. Known for their leadership and mentoring abilities, Ben has taught numerous courses on user experience and is dedicated to innovative research methodologies in design.
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