Dirk Manderfeld is an experienced IT Operations Manager, currently serving at IQVIA since July 2016, where responsibilities include leading the Customer Operations team and overseeing the development of employees in the DE-AT region. Previously, Dirk managed the D-A-CH Servicedesk at IQVIA and led IT service desk operations at IMS Health. With a strong background in customer support management across various organizations including Cegedim Relationship Management, Dirk has demonstrated leadership in supervising and evaluating support teams and enhancing service delivery for clients in Germany, Austria, and Switzerland. Dirk's educational background includes qualifications in office communication and Abitur from Martin-Behaim-Schule Darmstadt and Starkenburg Gymnasium Heppenheim, respectively.
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