Michael Lawrence is an accomplished technology professional currently serving as the Director of Global Contact Centers at IQVIA. With a Bachelor of Science in Criminalistics and Criminal Science from Westfield State University, they have developed senior leadership abilities that span global technology teams. Michael has a proven track record in leading complex infrastructure and system implementations, demonstrating excellent communication skills and business acumen at various positions, including their roles as Senior Manager Unified Communications and Messaging and Associate Director at IMS Health and IQVIA, respectively. Prior to IQVIA, they gained valuable experience as a Systems Support Engineer at both TAC Secured Inc and Technical Aid.
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