Alison Edgley

Alison Edgley is an accomplished Customer Services Director at IRIS Software Group since January 2020, bringing extensive experience in customer contact operations from a 29-year tenure at Thomas Cook, where Alison held multiple leadership roles including Head of Contact Centre & Operations. In this role, Alison managed B2B and B2C operations for a large contact centre network across various geographical locations, overseeing a significant annual P&L. Alison's career at Thomas Cook began in entry-level positions, progressively advancing to manage sales targets and operations in various contact centre capacities. Alison holds a Diploma in Business Management from Loughborough University.