Chloe Carroll

Chloe Carroll is an experienced professional currently serving as a Retentions Business Analyst and Accountancy Renewals Team Leader at IRIS Software Group since December 2018. In this role, Chloe leads a team of 5-8 Senior Renewals Executives, Executives, and Associates, focusing on exceptional customer service and prompt issue resolution to ensure satisfaction. Chloe has previously held positions as a Senior Renewals Executive, Customer Renewals Executive, and Customer Renewals Associate within the same organization, where responsibilities included managing the customer renewal process and maximizing revenue through attentive customer engagement. Prior to IRIS, Chloe worked as an Operations Support Administrator at The Supply Chain Consulting Group Limited and as a General Assistant at Sainsbury's. Educational background includes a Level 3 Diploma in Business Studies from East Berkshire College and GCSEs from Churchmead C of E Secondary School.