Duncan Tidy is an experienced professional in customer success and account management, currently serving as a Customer Success Manager at IRIS Software Group since January 2019. Prior to this role, Duncan held various positions at Hosted Accountants Ltd, starting as Helpdesk Manager and progressing to Operations Director and ultimately Client Services Director. This progression allowed for a focus on enhancing customer experience amid the company's growth. Previously, Duncan worked as a Support Analyst at Milsted Langdon LLP and as a Helpdesk Engineer at ADP Dealer Services International. Duncan holds a Bachelor's degree in Hotel Business Management from University College Birmingham and a BTEC National Diploma in Hotel, Catering and Institutional Operations.
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