Hope Sexton currently serves as a Customer Services Analyst at IRIS Software Group since October 2023. Prior to this position, Hope worked at Advanced from December 2019 to October 2023, progressing from a Support Consultant to a Support Team Leader for the CoudTrade/ADA product. In the role of Support Team Leader, responsibilities included managing team operations, ensuring adherence to service level agreements (SLAs), and serving as an escalation point for clients and stakeholders. As a Support Consultant, Hope focused on resolving software issues for the financial software product eFinancials, involving case management, problem-solving, and report building. Hope's career began as a Shop Assistant at Yorkshire Trading Co in 2014. Education includes ongoing studies in International Business with Spanish at Northumbria University, commenced in 2015.
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