Joanna Beale

Joanna Beale has extensive experience in customer experience management and sales, currently serving as Customer Experience Manager at IRIS Software Group since August 2021, after holding the position of Senior Customer Complaints Analyst. Previously, Joanna worked as Sales Manager at Hays Travel from October 2019 to August 2021, focusing on product knowledge, client acquisition, and retention. Joanna's career began at Thomas Cook, where a range of roles included Sales Manager, Regional Sales Manager overseeing 11 direct reports across 22 stores, and a Change Agent for Lean Transformation initiatives. Additionally, Joanna has experience as a Fundraiser for Quinns Beach Primary School and as Events Manager for Straight Forward Events. Education was completed at Stanley Deason High School.