Katherine Brown is an accomplished IT service management professional with extensive experience in various leadership roles across multiple organizations. Currently serving as the Lead IT Service Manager and Change and Service Acceptance Manager at IRIS Software Group since April 2022, Katherine has previously held positions such as Service Improvement Coordinator at Aurora and Service Delivery Process Lead at Aggreko. Notable achievements include redefining workflows for the Ivanti Service Manager ITSM tool and managing the implementation of LANDesk tools. Katherine's earlier experience includes roles at IBM and Accenture, where responsibilities encompassed supporting key partnerships and overseeing technical support for large user migrations.
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