Kelly Debbage

Kelly Debbage serves as the Head of Service Improvement at IRIS Software Group since September 2020, focusing on cross-functional service enhancement and customer experience. Prior to this role, Kelly was the Service Improvement Manager at BGL Group and held multiple positions at Thomas Cook, including Customer Experience Manager and Knowledge & Quality Manager. Key achievements include leading customer account function transformations, achieving exemplary employee engagement scores, and successfully managing operational improvements and stakeholder communication in retail networks. Kelly's extensive experience spans project management, operational leadership, and service optimization, underpinned by a commitment to enhancing both customer and colleague experiences.