Liz Warren currently serves as Skills and Quality Manager at IRIS Software Group since February 2020. Prior experience includes a role as Contact Centre Training Expert Manager at Thomas Cook from October 2017 to September 2019, where Liz managed the Contact Centre Training Programme across multiple sites and led a team in providing comprehensive technical training for approximately 750 FTE. Additionally, Liz held various positions at Thomas Cook from November 2008 to March 2017, including Project Work Stream Lead for Social Media, Change Agent for Contact Centre Transformation Projects in collaboration with McKinsey & Company, and Business Improvement Executive, focusing on driving efficiencies and improving business processes in the Contact Centres.
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